FAQ: Unravel: Fast Wireless Charging, Anywhere.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why do I need a travel wireless charger? My samsung charger is about the same size.

But can your Samsung Charger fast charge up to 3 devices at once?! The short answer is that as more and more devices move to the Qi wireless charging standard, Unravel provides you with a single, small portable device to charge all your devices, at-once, anywhere.

Last updated: October 02, 2018 09:10

Can it charge the Samsung gear 3 watch?

Unravel charges all QI-enabled wireless charging devices. Samsung recommends charging the Gear 3 Watch with only the charger that they include with the purchase of the watch. Some people report that it works, but it's not recommended.

Last updated: October 02, 2018 09:10

Does this support fast charging from qualcom for my note 9?

Wired charging still offers faster charging speeds than wireless charging. The "Qualcomm Quick Charge" allows for very fast wired charging speeds. However, Unravel provides the fastest possible WIRELESS charging speeds (albeit still slower than the wired charging). What is unique about Unravel is that, by utilizing a 60W adapter, it can charge three 10W wireless charging devices simultaneously at the maximum speed. Whereas, other wireless chargers will slow down with more than one device (if they even have more than one wireless charging coil).

Last updated: October 06, 2018 00:13

What are the key features?

  • Wireless charge three qi-enabled devices at once (Apple, Samsung and beyond)
  • Three 10W wireless charging pads (it's fast and powerful)
  • A patent-pending hinge design (making it foldable, stackable and portable)
Last updated: October 02, 2018 09:10

Can the 10W charge pads be used on iPhones and Apple Watches?

YES! However, only the Apple watch version 3 and later support Qi charging.

Last updated: October 02, 2018 09:10

Is Unravel for Samsung Galaxy and other Android phones?

YES! All newer Samsung phones support 10W wireless charging so they charge at the max wireless charging speed.

Last updated: October 02, 2018 09:10

How do I wirelessly charge my AirPods as shown in some of your promo videos? I didn’t think the AirPods were wireless.

Apple announced in their fall 2017 product announcement that future iterations of the Airpods would have wireless charging built into the case. They have not released the product yet so our use of Airpods is based on their announcement (not what is currently on the market). However, we do plan on including offering wireless receiving pads with lightning ports (so you can turn any device into a wireless charging device).

Last updated: October 06, 2018 00:13

What are the specs of the charger and power bank?

The charger is a 60W USB Type-C adapter (almost identical to the one that accompanies MacBooks).

The Power Bank is 20,000mAh and tailormade for Unravel (so it fits perfectly inside the three panels). In addition to a Type-C input (for charging the power bank), it also has a standard USB-A output (for charging devices with traditional wired charging) and pogo-pins for connecting to unravel wirelessly. So, simply set Unravel on top of the power bank to power it with the power bank -- so you can charge three devices with no cords, cables or wires needed anywhere!

Last updated: October 06, 2018 00:13

Do we need the cord if we don't use mac?

Yes. If you do not currently have a USB Type-C PD laptop adapter (45W+), you will need the Unravel Adapter to power the device.

Last updated: October 06, 2018 00:13

Does the Unravel come with a case?

The “EARLY BIRD | 1x UNRAVEL” reward does NOT come with the Unravel Travel Case. The “EARLY BIRD | 1x UNRAVEL + CHARGER ” reward also does NOT come with the Unravel Travel Case. But the “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with the Unravel Travel Case.

To upgrade your current pledge to the Unravel Bundle: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. Choose EARLY BIRD | UNRAVEL BUNDLE 3. click the green “Continue” button 4. click the blue “Confirm” button

OR, you can add a travel case to your current reward by simply adding $10 (50% Off the $20 future price).

To add-on the Unravel Travel Case to your current pledge: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. add $10 to your pledge 3. click the green “Continue” button 4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Is there any output port for a non-wireless device charging?

As to make it as thin as possible, the Unravel itself does not have a standard USB-A port. However, the Unravel Power Bank does. If you would like to upgrade your order to receive one...

The “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with output for non-wireless charging (this reward includes one Unravel Wireless Charger AND also comes with our wireless power bank and a travel case).

To upgrade your current pledge to the Unravel Bundle:

  1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit

  2. Choose EARLY BIRD | UNRAVEL BUNDLE

  3. click the green “Continue” button

  4. click the blue “Confirm” button

Last updated: October 06, 2018 00:13

Can we use any Type C charger for this?

USB PD (power delivery) allows devices to optimize power flow (up to 100W). In order for the wireless charging coils to all charge at maximum power, Unravel requires a 60W adapter. However, if you are only using one pad, or if you are okay with longer charging times, then you can use Unravel with a lower power Type-C PD adapter (18W, 30W, 45W, etc.).

So yes, you can use another Type-C adapter for Unravel. However, we recommend using a 60W adapter, either ours or one from your MacBook, for optimal performance.

Last updated: October 06, 2018 00:13

Can it be charged overnight? Does it have safety features as to prevent overcharging any phones when they’re at 100%? I would like the batteries to live as long as possible.

Charging with Unravel is just as safe for your phone as charging with a lightning USB cable, so feel free to leave your phone on all night (without adversely affecting the battery life). In fact, we think it's safer because you won't damage the lightning port because of frequent use.

Unravel's Qi charging is no different than charging with the Apple-provided Lightning cable and adapter.

Unravel is designed to be safe for phones and protect against overheating. If any metal comes close to the coil it will automatically shut off. Our adapter also has all the most rigorous safety and quality certifications including CE/FCC, UL.

Last updated: October 06, 2018 00:13

Will this work with Apple watches 1 and 2 or just 3+?

This will only work for Apple watches version 3 and newer. Version 1 and 2 do not support Qi charging.

Last updated: October 02, 2018 10:04

How do I get the travel case?

You can get the Unravel Travel Case by upgrading your reward or as an “add-on”.

The “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with the Unravel Travel Case (this reward includes one Unravel Wireless Charger AND also comes with our wireless power bank and a travel case).

To upgrade your current pledge to the Unravel Bundle: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. Choose EARLY BIRD | UNRAVEL BUNDLE 3. click the green “Continue” button 4. click the blue “Confirm” button

OR, you can add a travel case to your current reward by simply adding $10 (50% Off the $20 future price).

To add-on the Unravel Travel Case to your current pledge: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. add $10 to your pledge 3. click the green “Continue” button 4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Can I get a refund? What is the return/exchange policy?

Unravel Kickstarter purchases are final. We need to have this policy in place because we allocate Kickstarter funds to manufacturing immediately and thus, can’t offer refunds. In return for pre-ordering your Unravel, Kickstarter backers get the best prices and get their Unravels before anyone else… not to mention a front row seat to watching Unravel come to life!

If you have a problem with their Unravel once you receive it then please let us know as soon as you receive it and we will replace it with a working one immediately.

Last updated: October 02, 2018 10:04

What is this survey you sent me?

This is not the final fulfillment survey. This just helps us get an early estimate of color preferences so we can manufacture more efficiently.

Your final shipping survey will go out after the campaign ends.

Last updated: October 02, 2018 10:04

Just pledged $69 for charger and adapter. If I want to add a second set do I just increase my current pledge by $69 or do I have to place a second pledge?

You can get the Second Set, aka EARLY BIRD DUO by upgrading your reward.

To upgrade your current pledge to get a second set: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. Choose EARLY BIRD DUO 3. click the green “Continue” button 4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Does it charge through XXX case?

The wireless charger can through most cases -- up to 3mm thick.

Last updated: October 02, 2018 10:04

Is there an output port (USB A Female) for non wireless device charging?

The “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with output for non wireless charging (this reward includes one Unravel Wireless Charger AND also comes with our wireless power bank and a travel case).

To upgrade your current pledge to the Unravel Bundle:

  1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit

  2. Choose EARLY BIRD | UNRAVEL BUNDLE

  3. click the green “Continue” button

  4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

What plug does the USB-C PD Charger (MacBook Compatible) have?

We will offer the following plug options for our charger: US, UK, EU, AU.

Last updated: October 02, 2018 10:04

Does Unravel come with a Type-C PD charger?

Our base Unravel reward does not come with the Type-C PD charger. We have decided to sell this separately for two reasons:

A lot of people already have this charger at home (hey MacBook users, we’re looking at you!) This type of charger is expensive (Apple sells them for U$69). We wanted to make it optional to give you the opportunity to save some money.

Of course, if you don’t have a Type-C PD Charger, you can buy it in the Unravel + Charger reward or the Unravel Bundle reward.

Last updated: October 02, 2018 10:04

Why does Unravel need a 60W charger to power it?

Unravel has three 10W wireless charge pads, which means it’s equipped to wirelessly fast-charge three devices at once. That’s a lot of power. A general rule of thumb for wireless charging pads is that the power input should be approximately twice that of the output

2 x (10W x 3) = 60W.

Why, you ask? If you really want to get into the weeds, keep reading…

Some wireless chargers claim to be 70-75% efficient but the truth is that they are all closer to 60-65% (we tested A LOT). In order to ensure the fastest possible charging, we went with a conservative 60%.

Cables result in power loss. You may have noticed that those long 2 meter cables charge your phone slower than a mini cable? That’s why. We found this to be about 4%.

The LED indicators also eat up a little bit power. Add another 1%.

For three 10W coils to each provide 100% 10W output simultaneously, then the following power input is required, 3*10W/60%/95%=52.6W.

So, Unravel requires 52.6W input. We went with a 60W charger (20V/3A). Now you know why we have such a nice charger.

Also, low-quality adapters and adapters that are required to work at, or above, full load can lead to overheating. By leaving a little extra wiggle room, we ensure optimum performance and safety.

Last updated: October 06, 2018 00:13

Do you know if the Type C power adapter is the same that Hypercube is using? Will The Hypercube powerbank work with the Unravel Charger?

Yes! They both use a 60W USB Type-C PD Charger!

Last updated: October 02, 2018 10:04

What are the specs of the charger and power bank?

The charger is a 60W USB Type-C adapter (almost identical to the one that accompanies MacBooks).

The Power Bank is 20,000mAh, tailormade for Unravel (so it fits perfectly inside the three panels. In addition to a Type-C input (for charging the power bank), it also has a standard USB-A output (for charging devices with traditional wired charging) and pogo-pins for connecting to unravel wirelessly. So, simply set Unravel on top of the power bank to power it with the power bank -- so you can charge three devices with no cords, cables or wires needed anywhere!

Last updated: October 02, 2018 10:04

Do we need the cord if we don't use mac?

Yes. If you do not currently have a USB Type-C laptop adapter, you will need the Unravel Adapter to power the device

Last updated: October 02, 2018 10:04

Does the Unravel come with a case?

The “EARLY BIRD | 1x UNRAVEL” reward does NOT come with the Unravel Travel Case. The “EARLY BIRD | 1x UNRAVEL + CHARGER ” reward also does NOT come with the Unravel Travel Case. But the “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with the Unravel Travel Case.

To upgrade your current pledge to the Unravel Bundle: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. Choose EARLY BIRD | UNRAVEL BUNDLE 3. click the green “Continue” button 4. click the blue “Confirm” button

OR, you can add a travel case to your current reward by simply adding $10 (50% Off the $20 future price).

To add-on the Unravel Travel Case to your current pledge: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. add $10 to your pledge 3. click the green “Continue” button 4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Is there any output port for a non-wireless device charging?

The “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with output for non-wireless charging (this reward includes one Unravel Wireless Charger AND also comes with our wireless power bank and a travel case).

To upgrade your current pledge to the Unravel Bundle:

  1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit

  2. Choose EARLY BIRD | UNRAVEL BUNDLE

  3. click the green “Continue” button

  4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Can we use any Type C charger for this?

USB PD (power delivery) allows devices to optimize power flow (up to 100W). In order for the chargers to all charge at maximum power, Unravel requires a 60W adapter. However, if you are only using one pad, or if you are okay with longer charging times then you can use Unravel with a lower power Type-C adapter.

So yes. You can use another Type-C adapter for Unravel, however, we recommend using a 60W adapter, either ours or one from your MacBook, for optimal performance.

Last updated: October 02, 2018 10:04

Can it be charged overnight? Does it have safety features as to prevent overcharging any phones when they’re at 100%? I would like the batteries to live as long as possible.

Charging with Unravel is just as safe for your phone as charging with a lightning USB cable, so feel free to leave your phone on all night (without adversely affecting the battery life).

Unravel's Qi charging is no different than charging with the Apple-provided Lightning cable and adapter.

Unravel is designed to be safe for phones and protect against overheating. If any metal comes close to the coil it will automatically shut off. Our adapter also has all the most rigorous safety and quality certifications including CE/FCC, UL.

Last updated: October 02, 2018 10:04

Will this work with Apple watches 1 and 2 or just 3+?

This will only work for Apple watches version 3 and newer. Version 1 and 2 do not support Qi charging.

Last updated: October 02, 2018 10:04

How do I get the travel case?

You can get the Unravel Travel Case by upgrading your reward or as an “add-on”.

The “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with the Unravel Travel Case (this reward includes one Unravel Wireless Charger AND also comes with our wireless power bank and a travel case).

To upgrade your current pledge to the Unravel Bundle: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. Choose EARLY BIRD | UNRAVEL BUNDLE 3. click the green “Continue” button 4. click the blue “Confirm” button

OR, you can add a travel case to your current reward by simply adding $10 (50% Off the $20 future price).

To add-on the Unravel Travel Case to your current pledge: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. add $10 to your pledge 3. click the green “Continue” button 4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Can I get a refund? What is the return/exchange policy?

Unravel Kickstarter purchases are final. We need to have this policy in place because we allocate Kickstarter funds to manufacturing immediately and thus, can’t offer refunds. In return for pre-ordering your Unravel, Kickstarter backers get the best prices and get their Unravels before anyone else… not to mention a front row seat to watching Unravel come to life!

If you have a problem with their Unravel once you receive it then please let us know as soon as you receive it and we will replace it with a working one immediately.

Last updated: October 02, 2018 10:04

What is this survey you sent me?

This is not the final fulfillment survey. This just helps us get an early estimate of color preferences so we can manufacture more efficiently.

Your final shipping survey will go out after the campaign ends.

Last updated: October 02, 2018 10:04

Just pledged $69 for charger and adapter. If I want to add a second set do I just increase my current pledge by $69 or do I have to place a second pledge?

You can get the Second Set, aka EARLY BIRD DUO by upgrading your reward.

To upgrade your current pledge to get a second set: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. Choose EARLY BIRD DUO 3. click the green “Continue” button 4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Does it charge through XXX case?

The wireless charger can through most cases -- up to 3mm thick.

Last updated: October 02, 2018 10:04

Is there an output port (USB A Female) for non wireless device charging?

The “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with output for non wireless charging (this reward includes one Unravel Wireless Charger AND also comes with our wireless power bank and a travel case).

To upgrade your current pledge to the Unravel Bundle:

  1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit

  2. Choose EARLY BIRD | UNRAVEL BUNDLE

  3. click the green “Continue” button

  4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

What plug does the USB-C PD Charger (MacBook Compatible) have?

We will offer the following plug options for our charger: US, UK, EU, AU.

Last updated: October 02, 2018 10:04

Does Unravel come with a Type-C PD charger?

Our base Unravel reward does not come with the Type-C PD charger. We have decided to sell this separately for two reasons:

A lot of people already have this charger at home (hey MacBook users, we’re looking at you!) This type of charger is expensive (Apple sells them for U$69). We wanted to make it optional to give you the opportunity to save some money.

Of course, if you don’t have a Type-C PD Charger, you can buy it in the Unravel + Charger reward or the Unravel Bundle reward.

Last updated: October 02, 2018 10:04

Why does Unravel need a 60W charger to power it?

Unravel has three 10W wireless charge pads, which means it’s equipped to wirelessly fast-charge three devices at once. That’s a lot of power. A general rule of thumb for wireless charging pads is that the power input should be approximately twice that of the output

2 x (10W x 3) = 60W.

Why, you ask? If you really want to get into the weeds, keep reading…

Some wireless chargers claim to be 70-75% efficient but the truth is that they are all closer to 60-65% (we tested A LOT). In order to ensure the fastest possible charging, we went with a conservative 60%.

Cables result in power loss. You may have noticed that those long 2 meter cables charge your phone much slower than a mini cable? That’s why. We found this to be about 4%.

The LED indicators also eat up a little bit power. Add another 1%.

For three 10W coils to each provide 100% 10W output simultaneously, then the following power input is required, 3*10W/60%/95%=52.6W.

So, Unravel requires 52.6W input. We went with a 60W charger (20V/3A). Now you know why we have such a nice charger.

Also, low-quality adapters and adapters that are required to work at, or above, full load can lead to overheating. By leaving a little extra wiggle room, we ensure optimum performance and safety.

Last updated: October 02, 2018 10:04

Do you know if the Type C power adapter is the same that Hypercube is using? Will The Hypercube powerbank work with the Unravel Charger?

Yes! They both use a 60W USB Type-C PD Charger!

Last updated: October 02, 2018 10:04

What are the specs of the charger and power bank?

The charger is a 60W USB Type-C adapter (almost identical to the one that accompanies MacBooks).

The Power Bank is 20,000mAh, tailormade for Unravel (so it fits perfectly inside the three panels. In addition to a Type-C input (for charging the power bank), it also has a standard USB-A output (for charging devices with traditional wired charging) and pogo-pins for connecting to unravel wirelessly. So, simply set Unravel on top of the power bank to power it with the power bank -- so you can charge three devices with no cords, cables or wires needed anywhere!

Last updated: October 02, 2018 10:04

Do we need the cord if we don't use mac?

Yes. If you do not currently have a USB Type-C laptop adapter, you will need the Unravel Adapter to power the device

Last updated: October 02, 2018 10:04

Does the Unravel come with a case?

The “EARLY BIRD | 1x UNRAVEL” reward does NOT come with the Unravel Travel Case. The “EARLY BIRD | 1x UNRAVEL + CHARGER ” reward also does NOT come with the Unravel Travel Case. But the “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with the Unravel Travel Case.

To upgrade your current pledge to the Unravel Bundle: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. Choose EARLY BIRD | UNRAVEL BUNDLE 3. click the green “Continue” button 4. click the blue “Confirm” button

OR, you can add a travel case to your current reward by simply adding $10 (50% Off the $20 future price).

To add-on the Unravel Travel Case to your current pledge: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. add $10 to your pledge 3. click the green “Continue” button 4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Is there any output port for a non-wireless device charging?

The “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with output for non-wireless charging (this reward includes one Unravel Wireless Charger AND also comes with our wireless power bank and a travel case).

To upgrade your current pledge to the Unravel Bundle:

  1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit

  2. Choose EARLY BIRD | UNRAVEL BUNDLE

  3. click the green “Continue” button

  4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Can we use any Type C charger for this?

USB PD (power delivery) allows devices to optimize power flow (up to 100W). In order for the chargers to all charge at maximum power, Unravel requires a 60W adapter. However, if you are only using one pad, or if you are okay with longer charging times then you can use Unravel with a lower power Type-C adapter.

So yes. You can use another Type-C adapter for Unravel, however, we recommend using a 60W adapter, either ours or one from your MacBook, for optimal performance.

Last updated: October 02, 2018 10:04

Can it be charged overnight? Does it have safety features as to prevent overcharging any phones when they’re at 100%? I would like the batteries to live as long as possible.

Charging with Unravel is just as safe for your phone as charging with a lightning USB cable, so feel free to leave your phone on all night (without adversely affecting the battery life).

Unravel's Qi charging is no different than charging with the Apple-provided Lightning cable and adapter.

Unravel is designed to be safe for phones and protect against overheating. If any metal comes close to the coil it will automatically shut off. Our adapter also has all the most rigorous safety and quality certifications including CE/FCC, UL.

Last updated: October 02, 2018 10:04

Will this work with Apple watches 1 and 2 or just 3+?

This will only work for Apple watches version 3 and newer. Version 1 and 2 do not support Qi charging.

Last updated: October 02, 2018 10:04

How do I get the travel case?

You can get the Unravel Travel Case by upgrading your reward or as an “add-on”.

The “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with the Unravel Travel Case (this reward includes one Unravel Wireless Charger AND also comes with our wireless power bank and a travel case).

To upgrade your current pledge to the Unravel Bundle: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. Choose EARLY BIRD | UNRAVEL BUNDLE 3. click the green “Continue” button 4. click the blue “Confirm” button

OR, you can add a travel case to your current reward by simply adding $10 (50% Off the $20 future price).

To add-on the Unravel Travel Case to your current pledge: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. add $10 to your pledge 3. click the green “Continue” button 4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Can I get a refund? What is the return/exchange policy?

Unravel Kickstarter purchases are final. We need to have this policy in place because we allocate Kickstarter funds to manufacturing immediately and thus, can’t offer refunds. In return for pre-ordering your Unravel, Kickstarter backers get the best prices and get their Unravels before anyone else… not to mention a front row seat to watching Unravel come to life!

If you have a problem with their Unravel once you receive it then please let us know as soon as you receive it and we will replace it with a working one immediately.

Last updated: October 02, 2018 10:04

What is this survey you sent me?

This is not the final fulfillment survey. This just helps us get an early estimate of color preferences so we can manufacture more efficiently.

Your final shipping survey will go out after the campaign ends.

Last updated: October 02, 2018 10:04

Just pledged $69 for charger and adapter. If I want to add a second set do I just increase my current pledge by $69 or do I have to place a second pledge?

You can get the Second Set, aka EARLY BIRD DUO by upgrading your reward.

To upgrade your current pledge to get a second set: 1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit 2. Choose EARLY BIRD DUO 3. click the green “Continue” button 4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

Does it charge through XXX case?

The wireless charger can through most cases -- up to 3mm thick.

Last updated: October 02, 2018 10:04

Is there an output port (USB A Female) for non wireless device charging?

The “EARLY BIRD | UNRAVEL BUNDLE ” reward DOES come with output for non wireless charging (this reward includes one Unravel Wireless Charger AND also comes with our wireless power bank and a travel case).

To upgrade your current pledge to the Unravel Bundle:

  1. go to https://www.kickstarter.com/projects/ampere/unravel-wireless-charging-station-travel-charger/pledge/edit

  2. Choose EARLY BIRD | UNRAVEL BUNDLE

  3. click the green “Continue” button

  4. click the blue “Confirm” button

Last updated: October 02, 2018 10:04

What plug does the USB-C PD Charger (MacBook Compatible) have?

We will offer the following plug options for our charger: US, UK, EU, AU.

Last updated: October 02, 2018 10:04

Does Unravel come with a Type-C PD charger?

Our base Unravel reward does not come with the Type-C PD charger. We have decided to sell this separately for two reasons:

A lot of people already have this charger at home (hey MacBook users, we’re looking at you!) This type of charger is expensive (Apple sells them for U$69). We wanted to make it optional to give you the opportunity to save some money.

Of course, if you don’t have a Type-C PD Charger, you can buy it in the Unravel + Charger reward or the Unravel Bundle reward.

Last updated: October 02, 2018 10:04

Why does Unravel need a 60W charger to power it?

Unravel has three 10W wireless charge pads, which means it’s equipped to wirelessly fast-charge three devices at once. That’s a lot of power. A general rule of thumb for wireless charging pads is that the power input should be approximately twice that of the output

2 x (10W x 3) = 60W.

Why, you ask? If you really want to get into the weeds, keep reading…

Some wireless chargers claim to be 70-75% efficient but the truth is that they are all closer to 60-65% (we tested A LOT). In order to ensure the fastest possible charging, we went with a conservative 60%.

Cables result in power loss. You may have noticed that those long 2 meter cables charge your phone much slower than a mini cable? That’s why. We found this to be about 4%.

The LED indicators also eat up a little bit power. Add another 1%.

For three 10W coils to each provide 100% 10W output simultaneously, then the following power input is required, 3*10W/60%/95%=52.6W.

So, Unravel requires 52.6W input. We went with a 60W charger (20V/3A). Now you know why we have such a nice charger.

Also, low-quality adapters and adapters that are required to work at, or above, full load can lead to overheating. By leaving a little extra wiggle room, we ensure optimum performance and safety.

Last updated: October 02, 2018 10:04

Do you know if the Type C power adapter is the same that Hypercube is using? Will The Hypercube powerbank work with the Unravel Charger?

Yes! They both use a 60W USB Type-C PD Charger!

Last updated: October 02, 2018 10:04

How did you charge Apple Watch? Does this work with S1 and S2?How about S3 and S4?

Apple Watch S1 and S2 do not work with Qi wireless chargers. However, S3 and S4 do work with Unravel. In fact, through our research on wireless chargers, we found that S3 and S4 work on most higher-end wireless chargers that have multiple wireless charging coils. However, they do not typically work on one-coil wireless chargers. I'll send a more in-depth update on the subject of Apple accessories soon!

Last updated: October 02, 2018 23:00

Is it possible to use a normal USB-A to USB-C cable for this charger?

Unravel is built for use with Type-C PD adapters (which are not supported by USB-A ports). We do not recommend using USB-a to USB-c cables. Using unravel with anything less than a 60W PD charger will lead to less than optimal performance.

Last updated: October 02, 2018 23:00

Does the power bank support QC2.0 for quick charge of Samsung phone through cable connection?

The USB-A on the power bank is a standard 5V 2.4A port. The Type-C PD output (that can charge MacBooks) and the pogo pins are the best features (imho).

Last updated: October 02, 2018 23:00

Does this support the iPhone XS Max?

Yes. Unravel supports all iPhones 8 or later including iPhone 8, 8+, X, Xs, Xs Max, and Xr!

Last updated: October 03, 2018 09:04

What is the charging duration for the powerbank?

Using our Unravel 60W PD adapter, the 20,000mAh Unravel power bank charges in about 1 hour and 40 minutes.

Last updated: October 07, 2018 18:28

What are the minimum specs of an adapter to use with this charger?

We recommend using Unravel with only PD adapters. If you are using all three pads we would recommend not going below a 45w adapter. If you are just using one pad only, or if you don’t mind slower charging, you could use an 18w (5V/3A 9V/2A/12V/1.5A).

Last updated: October 07, 2018 18:28

Does the charging cable come with the wall adapter too?

The wall adapter and the charging cable come together.

Last updated: October 08, 2018 01:26

Is there any chance of overheating by changing overnight/long continuous amounts of time? Any protection for that? What about protection for charging on all three wireless “pads” at the same time?

Heat is created while charging — both wirelessly and wired — but we have built our wireless charging pads to the highest quality standards. Therefore, the risk of overheating is no larger than if you were charging with your included lightning cable. In addition, if any metal comes close then it will automatically turn off so fear not.

Last updated: October 08, 2018 01:26

Is this made out of plastic?

Yes, the current design is made from plastic that can withstand temperature up to 60 degrees Celsius without issue. This is the safest most durable material we have found so far. We are looking into other options for future models.

Last updated: October 23, 2018 22:48

How many Watt to the Apple watch, and how long does it take to 0-100%?

An Apple watch battery is small -- just over 200mAh. So, if an Apple watch could receive at the same rate as an iPhone X then, with a standard 5W 2.4A adapter, it would charge in less than 14 minutes. However, for safety and durability reasons, Apple restricts the rate at which the apple watch can receive power. So, regardless of the power of the charger and adapter, it will take about an hour and 40 minutes to fully charge an Apple watch from 0%.

Last updated: October 24, 2018 02:41

Are you sure iWatch can be supported by your Qi charger ?

Apple does not officially say that v3 and v4 are compatible with Qi charging (but they are). We know this because Apple's support states that Apple Watch Series 3+ will work with the AirPower: https://d.pr/free/i/rNBtkf and the AirPower (although never officially launched) was a Qi wireless charging station.

It seems that Apple Watch Series 3 will not work with most single coil Qi chargers, but does with multi-coil stations.

In any event, we've tested Unravel with Apple Watch Series 3 and it does work. Hope that helps!

Last updated: October 24, 2018 02:41

Shipping Updates
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The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
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BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

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Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://unravel.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account! You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at https://unravel.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please email us at support@backerkit.com. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://unravel.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support! We will ask you to verify that you are the account holder, and to provide the email address to which you’d like to update. You can verify by either of the following methods:

* Write in to support@backerkit.com from the old email address you want to change. Let us also know the new email address to which you want to update.

* Send us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc)

How do I delete my backer account?

Email BackerKit support directly at support@backerkit.com. If you delete your account, you will still be able to access your surveys in the future – no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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